When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at sales@shujaatees.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at sales@shujaatees.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at sales@shujaatees.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at sales@shujaatees.com.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at sales@shujaatees.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at sales@shujaatees.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.
Device Information
Examples of Personal Information collected:
Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection:
To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose:
Shared with analytics and performance service providers.
Order Information
Examples of Personal Information collected:
Name, billing address, shipping address, payment information (including credit card numbers or other payment details), email address, and phone number.
Purpose of collection:
To provide products or services to you to fulfill our contract, process payments, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, when in line with your preferences, provide information or advertising relating to our products or services.
Source of collection:
Collected directly from you.
Disclosure for a business purpose:
Shared with payment processors, shipping providers, and other service partners necessary to fulfill your order.
Customer Support Information
Examples of Personal Information collected:
Name, contact information, and any details you provide when requesting support.
Purpose of collection:
To provide customer support.
Source of collection:
Collected directly from you.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information with service providers who help us provide our services and fulfill our contracts with you. For example:
- Payment processors
- Shipping and fulfillment partners
- Analytics and advertising partners
- Fraud prevention and security services
We may also share Personal Information to comply with applicable laws and regulations, respond to lawful requests (such as subpoenas or warrants), or protect our rights.
Behavioural Advertising
We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.
Examples include:
- Using analytics tools to understand how customers use the Site
- Sharing information about your browsing or purchasing behavior with advertising partners
- Using cookies or similar technologies to deliver personalized ads (depending on your location and consent)
Opt-out options:
- Facebook:
https://www.facebook.com/settings/?tab=ads(facebook.com in Bing) - Google:
https://www.google.com/settings/ads/anonymous(google.com in Bing) - Bing:
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads(advertise.bingads.microsoft.com in Bing)
You may also opt out via the Digital Advertising Alliance:
http://optout.aboutads.info/
Using Personal Information
We use your Personal Information to provide our services, including:
- Offering products for sale
- Processing payments
- Shipping and fulfilling orders
- Communicating with you
- Keeping you informed about new products, services, and offers
Lawful Basis (GDPR)
If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Protection of vital interests
- Tasks carried out in the public interest
- Legitimate interests that do not override your rights and freedoms
Retention
When you place an order, we retain your Personal Information for our records unless and until you request erasure.
Automatic Decision-Making
We do not engage in fully automated decision-making that has a legal or significant effect on you.
Some service providers may use limited automated tools for fraud prevention, such as:
- Temporary denylisting of IP addresses associated with repeated failed transactions
- Temporary denylisting of credit cards associated with flagged IP addresses
These measures are short-term and designed to protect both you and the Site.
Your Rights
GDPR (EEA Residents)
You have the right to:
- Access the Personal Information we hold about you
- Request correction, updating, or erasure
- Request data portability
- Object to certain processing activities
To exercise these rights, contact us using the information below.
Your Personal Information may be processed outside Europe, including in the United States, for storage and operational purposes.
CCPA (California Residents)
You have the right to:
- Know what Personal Information we collect
- Request access to your data
- Request deletion
- Request correction
- Request data portability
You may also designate an authorized agent to make these requests on your behalf.
Cookies
A cookie is a small amount of information downloaded to your device when you visit our Site. We use functional, performance, advertising, and social media cookies.
Cookies help the Site remember your preferences and improve your browsing experience.
Cookies We Use
Necessary Cookies
Used for login, checkout, cart functionality, and secure navigation.
Analytics Cookies
Used to track landing pages, referrers, and user behavior to improve the Site.
Cookie durations vary from session-based to persistent (30 minutes to 2 years).
You can manage cookies through your browser settings. Blocking cookies may affect Site functionality.
Do Not Track
Because there is no consistent industry standard for responding to Do Not Track signals, we do not alter our data collection practices when such a signal is detected.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
Contact
For questions, concerns, or complaints about our privacy practices, contact us:
Email: sales@shujaatees.com
Mail:
Shujaa Tees
3130 Balfour Road, Ste D – 384
Brentwood, CA 94513-5516
United States
If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.
If you’d like, I can also rewrite your Terms of Service, Refund Policy, or Shipping Policy to match your new WordPress/WooCommerce setup.
