Customer Help
Our success team is always here to assist.
Common purchase queries answered
Orders and Shipping
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
You can create an account during checkout or anytime from the My Account page. Just follow these steps:
- Go to the My Account page from the site menu.
- Enter your email address and choose a password to register.
- If you’re checking out for the first time, you can also create your account automatically by selecting the option to save your details.
- Once your account is created, you can log in anytime to view orders, update your information, and track shipments.
You can update your shipping address anytime from your account dashboard.
Log in to your My Account page.
Select Addresses from the menu.
Click Edit under Shipping Address.
Update your details and save your changes.
If you need to change the address for an order that has already been placed, reach out as soon as possible. If the order hasn’t shipped yet, we may be able to update it before it goes out.
You can check your order status anytime from your account dashboard.
Log in to your My Account page.
Select Orders from the menu.
Find the order you want to track and click View.
If your order has shipped, you’ll see the tracking number and carrier details on the order page.
You’ll also receive email updates as your order moves through processing, shipping, and delivery.
Your payment details are not stored on our servers. All transactions are processed securely through our payment provider, which handles your card information using encrypted, PCI‑compliant systems. We only receive confirmation that your payment was successful — never your full card number.
If you choose to save a payment method for faster checkout, it’s stored safely with the payment processor, not on our site.
Sales tax is applied based on the shipping address you enter at checkout. WooCommerce automatically calculates the correct rate for your location, so the tax you see in your cart or at checkout reflects the requirements for your state or region.
Some areas may not require tax, while others do. The final amount will always be shown before you complete your order.
We currently ship to all locations listed at checkout. When you enter your shipping address, our site automatically checks whether delivery is available for your region and shows the correct options. If your country appears in the dropdown, we ship there. If it doesn’t appear, shipping isn’t supported for that location at this time.
International delivery times and rates vary by destination and will be shown before you complete your order.
Most orders ship in a single package, but there are situations where items may arrive separately. This depends on product availability, fulfillment timing, and the shipping method selected at checkout. If your order is split, each shipment will have its own tracking number so you can follow every part of the delivery.
When you’re ready, I can continue with the next accordion item so the whole Customer Help page stays consistent.
If you need to swap an item
Returns and Exchanges
We accept returns for items that arrive damaged, misprinted, or defective. Because each product is made to order, we’re not able to accept returns for issues like size, fit, or buyer’s remorse. If there’s a problem with your order, contact us within the return window and include photos so we can review the issue quickly. Once approved, we’ll arrange a replacement or refund depending on the situation.
Most print‑on‑demand items follow this same standard, but some products may have specific guidelines based on the manufacturer or fulfillment partner.
If you received the wrong item, we’ll fix it right away. Reach out with your order number and a quick photo of what you received. This helps us verify the mix‑up and get the correct item sent to you as fast as possible. Once confirmed, we’ll ship the right product at no extra cost.
Most mix‑ups come from fulfillment errors, so the review process is quick and straightforward.
If your order arrived damaged, we’ll take care of it quickly. Send us your order number along with a clear photo of the damage so we can review the issue. Once confirmed, we’ll arrange a replacement or refund depending on what makes the most sense for the situation. There’s no extra cost to you for resolving a damaged‑item claim.
Most damage happens during shipping, so the verification process is straightforward and handled as fast as possible.
Authorized returns don’t get mailed back to us directly. Because your items are produced on‑demand through our fulfillment partners, all returns and replacements are handled through their designated return centers. Once your return request is approved, we’ll send you the correct return address along with any required instructions. Please wait for that confirmation before shipping anything back—sending items to the wrong location may delay or void the return.
You can reach our support team directly through the Contact Us page on the site. Just fill out the form with your name, email, and a brief description of your issue, and we’ll get back to you as soon as possible. This is the fastest way for us to review your message, look up your order if needed, and respond with the right solution.
For order‑related questions, including returns, exchanges, or damaged items, including your order number and any helpful photos will speed things up.
If you entered the wrong shipping address, the most important thing is to contact us as soon as possible. Orders move into production quickly, and once an item has begun printing or has shipped, the address can’t be changed. When you reach out early, we can usually update the address before fulfillment begins.
To help us fix it fast, include:
Your order number
The correct shipping address
Any details that help us identify the issue quickly
If the order has already shipped, we’ll walk you through the best next steps based on the carrier and destination.
Orders begin moving into production shortly after they’re placed, so changes and cancellations are time‑sensitive. If you need to update or cancel an order, contact us immediately with your order number and the details you want to change. If the order hasn’t entered production or shipped yet, we can usually adjust it. Once printing has started or the package is on its way, changes and cancellations are no longer possible, but we’ll still help you figure out the best next steps based on the situation.
Most print‑on‑demand workflows operate on fast, automated timelines, which is why quick communication makes the biggest difference.
Pre‑orders aren’t available at the moment. Because every product is made on‑demand, items only become available when the design and its variants are active and in stock with our fulfillment partners. If something shows as sold out, it means the blank garment or color/size combination isn’t currently available for production. Once the manufacturer restocks, the item will automatically become available again on the site